We have a couple of purchases that made it all the way to the customer, and the customer left us a review. There are a variety of reasons this might happen, but there is no need to start worrying yet. Sometimes I use the kiosk especially on weekends when they are closed. Informed Delivery UsersInformed Delivery provides a digital preview of your incoming mail. Just says USPS Awaiting Item, Scan this QR code to download the app now. We will also send you periodic updates about the search. Getting the Awaiting Delivery Scan from USPS could mean a couple of different things, which isnt the best news when you are looking for some clarity or some certainty about your package. I ship next day on all my items and uphold that standard invariably. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.Thank you for understanding. Some sellers say that doesn't help, but I feel like it gives the post office a kick to get it scanned. Well one of the two packages I dropped off has now been delivered and the tracking still says "Shipped" and "USPS Awaiting item". They will be scanned when they get close to the destination or arrive at the destination. Excellent!! If you shipped a package with UPS and you're running into a similar issue, we suggest following the same steps: visit the nearest UPS drop-off location where you handed off your package. I don't think they are picking up. Our post office will usually scan each package even if I give them a scan sheet. I was a bit out of the way out of town when I spotted a mail truck doing the rounds on a street I was parked on after doing an errand. Are you concerned that USPS shipment tracking is not updating? Chat in with our Support Crew - were always happy to help , I dropped off my package, but it still hasn't been scanned yet. If your tracking status is not updating for more than a week, make sure to call one of the USPS hotlines. Copyright 1995-2023 eBay Inc. All Rights Reserved. Revise that this information is correct before finishing the submission. I used the shipping calculator on USPS.com to ship packages over one pound and every time it says I must use priority mail which cost $60. Performance is just as advertised. Like we mentioned earlier, one of the first notifications you might see in your tracking history is the USPS Awaiting Item code. If you drop off your parcel after hours, the Postal Service will not scan it until the next day. The good news about getting the Awaiting Delivery Scan message is that your package is in fact in the USPS system, that it is moving from one USPS facility to the next, and that it is as close to arriving on your doorstep as a package can get before its actually dropped off. Showing our 5 star reviews. They also have the ability to contact your mail carrier directly so that they can do a physical check for the package if it somehow was lost in the cracks. . If you used a service with a money-back guarantee such as Priority Mail Express, you may be able to request a refund. If they did not scan, it would take a few days for the first scan to appear and mark the package as In Transit.. That said, reaching out to your local Post Office to ask about your shipment is always the best way forward. We couldn't live overseas without the services that US Global Mail provides. My fingers are crossed these items will eventually be scanned into the US Postal Service system soon. Make sure you know what you can ship and what you cant to avoid delays and fines. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. Mar 26, 2018 #6 sneaky WKR Rating - 100% 2 0 0 Joined Feb 1, 2014 Messages 9,651 It is now 35 minutes later. So I went to the same USPS post office today which is Monday around 11am. I am giving it alittle more time, but I would not even be able to put in a claim, since I can't prove that I even dropped it off. Youll notice updates periodically popping up when you check tracking information (or you can get alerts on your phone or email through the USPS website), but unless you are constantly refreshing the tracking information you wont get updates in real time, either. I trusted them to take my package. And all POs are doing that. Just make sure you call the local number and not the USPS hotline. So glad I did, and had the tracking history showing it was actually delivered to his doorstep. The OP didn't say they refused to scan when she stood in line. Yes, this kind of notification (almost) always means that your package is preparing to be loaded on to your local mail carrier vehicle so that it can get to your address that day but thats not always the case. When tracking your package, you should have your tracking information ready. Most of the time, though, this notification is a great indicator that you are going to have your package ASAP! scanning generates your reciept for you. If you had your packages picked up via a UPS pickup, then you can contact UPS at 1 (800) 742-5877 and inquire about the tracking number. With COVID surge and extra holiday mail, I know the USPS is strapped. I wish I waited in line now because it's been 3 days and when I check the tracking all I get is that the package has been accepted. Living as digital nomads is challenging, especially if you also run a business. A bit worried as they usually at least do an acceptance scan correct? They can also smudge or get torn during handling. I have the same problem. Do Not Sell or Share My Personal Information. For more information, please see our Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Then it is accepted at the local sort facility at the end of their shift. Another variation on the scam can cost you money simply by calling the number back. Did you check for the scan only on ebay or also on the USPS site? If you would like to contact customer service directly its not a bad idea to have this number handy: 1-800-275-8777. Wait 3-7 business days. NEVER have I had an issue with packages not being scanned as I have in last 3 weeks!! Years back the directive was to cradled as soon as possible to get info sent. If you dropped off your package and have not received an update yet, its probably because it has not been scanned by the USPS yet. It is not insured if they are not showing it received. I have the same issue all the time only with usps though. 08-05-2021 Unfortunately my closest Hub is San Francisco and we're so overwhelmed that all packages get scanned "eventually" when it gets "somewhere" and they "have time". On some packages, especially over the weekend, it can take up to three days to show the movement information when I check the Ebay link. You can find more information on how to read the slip and what your options are next at the link below. This official USPS telephone number will connect you with someone who can help you get proper and accurate information. I have had some that did not get another scan until way along the way, so that carrier scan saves my bacon. My big complaint is how slow the mail is being delivered. Thats why we have developed easy-to-use real-time direct mail tracking. It is 10 hours since your post . A lot of people have their share of bad experiences with the USPS. Why hasnt my USPS tracking updated or been scanned since it was accepted? . Carrier scans do not show up in "real" time they have to down load their scans at the end of their shift. Please help. I even had one just this week that I took to an office with a "point of sale" (POS) terminal where the scans update periodically during the day. Privacy Policy. I suspect either the label was created on 6/6 at 10:30am but the package was not brought to the UPS store untill 6/7. Sometimes, packages are prematurely marked delivered by the courier while they're still in transit. It may also not be updated after you drop it off because its in the queue at a USPS facility, or the postal workers who scan the packages did not get around to it that day. They will say they can't provide a "service inquiry" for an item that has not been scanned. Fortunately, I shipped it with tracking (which he didnt know), back before it was so commonplace. In summary, if your USPS tracking is not updating, use the USPS text tracking feature, call customer service or visit your post office to check when should your mail arrive. How do you know if USPS loses your package? I was kind of nervous about it, so I checked the tracking and it's already been scanned a few times - all in my city. - damaged goods It could be because the barcode is not easy to scan. It has left me just thinking "Never again. I just had to give someone else a refund because the item was never scanned and never delivered. If you omit this clause, then the database drops both the body and specification of the package. I wish I read this before making mistake by just dropping off the package at post office. need help with shipping international over one pound packages. Sometimes it can also mean that your package was scanned to be delivered but never actually got dropped off at its final destination - something that happens far too frequently these days, especially with the skyhigh volume of mail that the USPS is handling now. I think she was saying they told her they don't scan packages that are just dropped off, which is what she did with hers. NEVER again.". Returns happen. PO refused to help, they failed to get a real signature and claimed that it was a valid signature telling me they can't control what a customer signs as his name". I have the same problem. Again, theres often no real rhyme or reason behind when these packages get scanned. This is way too much for the value of the item.When I use ebay's shipping calculator and enter the same weight . 10:44 AM Does that mean that your package is awaiting a scan before it gets dropped off at your local post office for delivery? The seller then took a week "to get past the post office" and I finally got a tracking number that shows label printed but not actually accepted. Once the expected arrival date comes, will this be considered late due to the tracking still saying shipped and not delivered? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. Otherwise, register and sign in. After all, that is what really happened. We have opted to spend the time in line so we can give our customers some reassurance their packages are on their way. You are at the mercy of your buyers, and at the seller dashboard late shipment date, it will show up as no scan at all. . This is the first time I ran into this matter and I am very worry about if its lost or something wrong with it. They need to be exposed. I guess I will have to go complain to the Postmaster, how do I do that ? But after this package, I decide to do what everyone suggest which force them to scan and get a form of receipt which I shipped three package in the past two days, and it works. If your buyer asks, just be friendly and caring and tell them it's in the mail. Why pickup your mail in person, when you can get it on your phone? Tracking keeps the recipient informed of the shipments progress. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" All post offices stopped routinely scanning incoming packages for the holiday package rush, and apparently it is continuing. Here's a list of common statuses to help you check on your package. So why is not the USPS shipment tracking not updating? This is a problem that theyre still facing since many are still ordering online packages instead of shopping in person. Not scanned. it isn't insured however if it doesnt show it was scanned however. If so, its best to wait another day or two to see if your package arrives. Bad weather can also cause barcodes to become damaged and therefore not able to be scanned. That means that youll always known when US Global Mail has received a package for you but will also get up-to-date information about what that package is, too. 12:02 PM Understaffed facilities and a high volume of shipments can also affect updates, and its not uncommon for the USPS to skip scanning packages when time is short. I dropped off 7 pkgs yesterday at my local p.o. Now that our requirements are divided into several ways they can ding us, they require an acceptace scan, even if there is proof of delivery 2 days after purchase. They will usually be able to provide a lot more clarity and to provide more up-to-date information through their insider access, but other than that theres really not much you or anyone else can do to move your package faster. Buyer denies getting it and files with eBay as item never received. I filled out the form online and they said I would get a reply within 24 hours. All it says is USPS awaiting item. Has anyone experienced this problem before? USPS isnotoriously sloppy about tracking info and eBay knows it, that is why their policy states that acceptance notification is not a requirement, anything put in along the way up to and including the delivery confirmation notice satisfies the eBay requirement. If tracking is not updated, make sure you have entered the exact same tracking number. Another option if your area is safe is to go online and have USPS pickup, my tracking shows as soon as the mailman picks it up. - long wait times Also now I have a second item ($200 sale) that was never scanned that was picked up from same location. Same thing happen again last week on 12/15 but this time it never was scanned at all. I have had the same problem as well so I always stand in line and get a receipt. Go to the USPS website and enter all the tracking numbers and request email updates. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Each time your tracking label is scanned, your package's whereabouts are updated in your tracking details. That was right after they quit letting sellers leave negatives for bad buyers. My point is, from this, I never waiver from 100% following the proper shipping procedures. She said everyone is short handed because of covid so they stopped the scan. If your order shipped but the USPS tracking is not updating, you can use USPS services to track it. Posted by NCLisa on 9/26/09 8:48am. Please keep us updated on the fate of your package. I was a bit out of the way out of town when I spotted a mail truck doing the rounds on a street I was parked on after doing an errand. I normally drop off at the Post Office window with a single scan sheet for multiple packages, and have had much success. I print labels and the tracking dont load on the invoice and show not shipped .. USPS tracking not showing the package was accept but shows printing label was created. The only 100% guaranteed way is to do what you say you don't want to do: wait in line for 45 minutes to scan 1 bar code. She just kept repeating to me that as long as I drop off here it will goes out. Your tracking is updated when a postal employee scans the package, when it arrives at a new facility, or when they load the parcel onto a truck. Complete your search request form by providing all the required information and select submit. Still need help with your delivery notice? Have you ordered something that has not been updated in a few days? I will start follow that routine from now on just so at least I don't upset buyer by any chance. doesn't consider it lost for about 3 weeks. She has been patient and understanding. The best way to figure out whats going on with your USPS package is to punch your tracking information directly into the tracking tools provided by the USPS and see what comes up. It was priority so I put in for a refund on that label hoping something will happen somewhere with the pkg. For more information, please see our To request a search for your missing mailpiece, go to MissingMail.USPS.com and sign in or register. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. Their Virtual Mailbox is great to have while on the road. But they don't have to disrupt your businessor your profits. 08-05-2021 I get email notifications of a delivery to my house before the truck has even turned around at the end of our street. I have been in contact with the buyer daily. I think it just depends on your post office. The post office rememberrs getting the package (this is a small town) but doesn't know why no info is showing just the label was createdI am hoping the seller I returned it to will get it and be honest and give me the refund.. but they seem really slow and stalling. and have them do it right in front of you. Pretty **bleep** off right now. Just says "USPS Awaiting Item" : r/usps_complaints Packages never scanned after drop off. The 2 other packages I dropped at the same time, scanned and got to their destinations. What are my options? I drop off on the counter and leave. Log in. However, this might not be the best option if your item is time-sensitive. Called local post office, they said sometimes they don't scan until get deliver. If all else fails, don't hesitate to get in touch with us! I dropped a package off in a drop box outside a UPS store and it never arrived to its destination. USPS never scanned in a package left in person at the Post office and the customer wants a refund unless I can prove I shipped it (which I can't since tracking only shows "label created". You can either go into your local post office in person and ask for the Postmaster, or you can google USPS +City +State to find a local number that someone will answer (don't use the 800 numbers). 12:47 PM. For more information about the services (and more) check out the homepage of US Global Mail today. They were getting lax before Covid-19 went viral and it's only gotten worse. Weather can cause your mail or package to be slower to reach the next station. Your driver left a delivery notice to let you know that was their first attempt. please if anyone has a good suggestions on how to deal with this type of issues with buyer. (before it leads to refund) please help me~~ thanks!!!! All we can see is the same tracking information you have access to on the USPS website so they'll have more insight than us . You must be a registered user to add a comment. the only thing ebay looks at if a claim is filed for item not received is a delivery scan. I just have this problem. USPS parcels never scanned after drop off at the post office. The non-scanning thing must be your post office making their own rules. Yes, you should be able to safely assume the carrier took care of your package, but theres always the possibility, he may have overlooked it, or misplaced it before getting back to the post office. 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