Consumers can upload a picture and start trying on frames. Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. I got new glasses last week and the frames are too tight and they basically said oh well too bad. Price paid An item that was discovered damaged upon receipt will be replaced with the same model only. As a matter of policy, BBB does not endorse any product, service or business. The return policy lets you exchange your glasses for another style or color, or get a refund. Stock up on accessories: I had an eye exam with the Opthamologist in the "Visionworks" eyeglass store located in **************. After I was traded off from inexperienced employee to the next. Do not under any circumstances, ever,ever,ever go through them for purchasing eye wear. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. All featured frames come with a one-year worry-free warranty. Picked up glasses when quoted. Dr. Bassett is great. Don't order from Visionworks if you must have the glasses in a timely manner. Horrible. Your username maybe be your email address. I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. Also, Check out Visionworks Return & Exchange Policy. What Is The Return Policy of Visionworks? The Dr. was able to help my severe dry eyes and he was so patient and helpful. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. For more information, please see our Services that were not covered by my insurance were performed and charged to me that I did not agree to, including retina imaging. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? After two weeks I checked status and it had changed to pending/delayed. Its location on this page may change next time you visit. I asked if I could upgrade the glasses and was denied. So I went in to get my glasses and contacts, I did the exam and they were trying to pressure me into everything they offered but I didn't want that. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. Returning goods in-store is the most convenient option whenever you need to return a purchase. As an industry leader in eye care services and eye wear products, Visionworks has more than 650 stores in 41 different states, including the District of Columbia. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. This may take up to 10 working days. My order for glasses went into the Bermuda Triangle apparently. When the glasses came in they were not the glasses I ordered. I did not very much care for the attitude that I received as a customer over the phone. Another great feature DoNotPay has helps you sue the company that refused to process your return or refund request. I want an apology and have the store clerk to contact my credit card company and void the charges. It is now 10 weeks later and I still have not received my eyeglasses. Visionworks will either issue you a full refund, or offer you an exchange for another pair with the frames and lenses of equal or lesser value. I have been a customer here for along time, but not sure what has happened! When I have been fortunate to get a person, the only answer I get is that the "computer tells them the order is pending." The General Manager, Joe ** was a joke, he knew only limited things and he just kept repeating them without even bothering to listen to me or waiting for me to finish what I was asking. I took my family ( myself, husband and daughter) in to have eye exams, we all have state insurance and they said our exams would be covered and our glasses would not be. I told her that I wasn't aware they had tried to contact me. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account Payment#: ******* Tried to call General Manager and other 800 number to voice complaint but was put on long looped music/business nonsense for too long. All product returns require a Return Authorization number (RA#). Teleview appointment? He was cold and unfriendly and kept everything blurry and me struggling to see the vision board, blaming the machine. This bad script could have damaged me , my eyes and my health tremendously. Replacement We will send a product replacement after we have received the authorized return and completed our inspection process. The Horrible Disgusting way I was treated by the girl working there was unforgivable.! The restocking fee applies to both open and unopened boxes. Horrible Horrible. My experience at visionworks is terrible, they have no education to treat people and to get a refund you have to wait for my money for 30 days, they are not improfecions. I am so glad they have a structure you can go to. The store charged me $85.35, and I expected a refund for the same amount, but they took out the cost of an eye exam that was paid by VSP. Replacement products will be shipped at no cost to you. After waiting 5 hours to finish first visit,then waiting 4 weeks with no call back to pick up,we went in and they were there.The prescription was wrong and had to come back for another exam and wait again to get my glasses that were wrong again. Vision works is an American-based company that manages 711 optical retail stores in the states of the U.S. and some districts of Columbia. Please also share your experience in the comments section so that other customers can benefit. Frequently Asked Questions - General | America's Best Buy contact lenses that correct for single vision, bifocal or astigmatism. to help you make better choices for lifes big moments and the everyday ones in between. Nothing until they were actually ready to serve us. no I did not pick them up. Can you get your money back on prescription glasses? Usually lenses have one year, frames one or two years, accessories one year warranty. You can take your item or items directly to a Visionworks center to initiate the return process in person. To initiate your request, sign up for DoNotPay and follow the steps below: Once you complete the steps above, our app will generate a letter request and mail it to the company right away! In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. Visionworks has an incredibly generous 100 day window for a free return or exchange, no questions asked. This was the worst unprofessional disorganized. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? I want the glasses I have chosen and I want my money refunded at this point. So after the exams were completed I went to pick out my glasses and the lady that helped me when I first got there kept coming over to me saying have you got them yet? I am a customer/client and I have a right to approach the others but they stonewalled me. Tip for consumers:Avoid Visionworks by all means, they suck. Carrie sales agent super sweet very patient and great customer service and greatttt deals! File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. This is not right at all. If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. Never leave the store without a cleaning kit, case and any other favorite accessories for glasses. Resolved "Vision works employee scratched my lense.". The professionalism was superb. Price paid for this product. Tip for consumers:Was advised I'd have our glasses within 14 days. Find an eye doctor and schedule an eye exam at a Visionworks near you. Visionworks accepts returns if the items are new and in original condition. If you dont immediately know where the nearest Visionworks center is, you can use the Visionworks Store Locator to find your nearest store. I feel this company will not last long as their reputation and history is awful. Why should I go anywhere but the store where I got tested and where I paid my bills and don't they have an obligation to towards me and it should be they who should be calling and following up with corporate office. Instead of allowing me to purchase a second pair of frames to use the mismeasured lenses as a backup pair, they refused and insited that they must be discarded. I waited another 15 minutes before I was greeted by anyone. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. The first method you can use to contact Visionworks about a return or exchange is to call the company directly. Five calls and 3 hours on hold to try to get more contacts and they disconnected me twice.never returned any of the calls. I am furious. He literally kept everything blurry the whole time, and no doctor has ever done that in all of my experiences. Ordered two pair on Dec.22. But if you order progressive. And free! No one tells you what the process is or what is going on you're just told to sit in a chair.. Initially I was told they would be done by Jan 9th. Last time everything went fine I was happy with the service this experience was disgusting I took a day off out of office for a huge waste of time it was so bad and I was treated with such disrespect and no professionalism An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. What's included in the 2 for $79.95 deal? Needs to seriously overhaul your pottstown location while I was there 2-3 people walked out and left. If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. Are they there just to test and collect insurance money. Based on these numbers, you can get a basic pair of prescription eyeglasses from Costco starting at around $120. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. This includes top brands like MetLife, UnitedHealthcare, and Cigna. The prescription is clearly wrong, due to a mistake in how your eyes were measured . After 4 return visits, my prescription was still wrong. Later I received an email that my appointment time was changed, then another that the time was changed again. The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. Customer service Unfortunately the exact frame and color was not available. Thanks in advance. My appointment was at 11:40 and I didn't leave until 3pm. I've had extreme near-sightedness since I was in 3rd grade (I'm 45) and do not take this lightly, and have many experiences to compare it to, and that is why I am reporting him to the BBB. I used insurance and paid ~$65 out of pocket. Had new glasses made a month ago and accidentally broke the arm.brought it back and was told that they will charge to fix it.I was livid.when he suggested I should go to another repair shop and bcoz I needed it I was charged $45. Allen H & Jill Y. It appears Visionworks is not a good and reliable business since the recent reviews are all bad. Not worth the sale. All returns must be postmarked within thirty-one (31) days of the purchase date. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. You wont have to wait in lines or on the phone for long periods because you can request a refund from the comfort of your home. We use dedicated people and clever technology to safeguard our platform. Complete disrespect of my time. Betty. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. Can You Return Prescription Glasses? Today 4/4/2023 I check order status online it still says pending and delayed. I paid for glasses I never recieved and visionworks doesn't take responsibility. I bought two pairs of glasses, buy one, get one free. Your glasses must not be broken or damaged to qualify. Damage that is not consistent with ordinary wear will not be accepted. Wed like to thank ****** for allowing us to assist in resolving. First they totally ruined up my appointment. It should have been way more than that just for the inconvenience. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. Returns - hdvisionworks.com The are incompetent and unprofessional. Walmart Vision Center: Services, Products, Pros & Cons - Healthline I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues.
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