For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. activate my clipper card properly You can also order value at the same time. No. Is there something else I'm supposed to do? The deadline to transition to Clipper for the 50,000 BART riders who have used EZ Rider cards for transit trips over the past few years has already been pushed back by more than two months, to mid-December, and now BART is concerned the 41,000 remaining EZ Rider account holders will experience an unpleasant surprise when the Clipper cards pending pass? : r/Bart - Reddit Your 31-day pass becomes active the first time you use it to pay a fare. How to Buy | SamTrans This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. 375 Beale Street, Suite 800 Picking up your value means loading the value on your card after youve placed an online or phone order. What is the best way to tag on the new Clipper card readers? Annual Pass Applicationwith Terms and Conditions. Once you set up Auto-Reload, we need to confirm your payment method is valid. The card needs to communicate with the servers, so that might be the issue. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. 2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. Youth (18 years and younger (opens in new window). Youth 18 and under enjoy unlimited rides on VTA bus and light rail with the Summer Youth Pass from June through August. Learn more about Clipper, including how to get and use your card. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? I have loaded a lot of money on a clipper card through the website months ago. WebClipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 MondayFriday 7 a.m.7 p.m. Saturday 7 a.m.4 p.m. You can use our automated phone service 24/7 to BART trains operate on a tag and go system. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. The Class Pass Program transports over 50,000 teachers and students during each school year. To qualify for the Senior/Disabled/Medicarefare, you must present one of the following: May ride VTA Express Bus service without an upgrade. Dear Abby: Am I overreacting to my European daughter-in-law's behavior? Using Clipper Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Passengers with a valid Paratransit ID Cardreceive free rides on VTA Local, Express bus service and Light Rail. If you already have a card, you can choose to set up Auto-Reload when you load value online. For more information, visit Sales and Service Locations. Phone. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. I added cash value to my clipper card online nine days ago, and, according to the Clipper website, I need to "pick up" the value. Using this contactless payment option, riders can enjoy discounts on single ride fares and Day passes, as well as get exclusive access to You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. All rights reserved. Clipper Card And you can do it anytime. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. A group of 50,000 Bay Area students and residents have been invited to participate in the program, which will offer free access to all bus, rail and ferry services in the nine-county region. Phone. Get Clipper on Your Phone Learn More After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Where can I buy or load value on a Clipper card? Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Fares Your card should arrive within 5 to 10 days. Can I get a refund for lost or stolen passes? A Clipper card makes iteasy and affordableto ride VTA withfree two-hour transfers. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. For more information about eligibility, how to apply, how to renew and how attendant cards work, visit 511.org. After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. The Annual Pass Subscription Program allows you to pre-purchase 12 monthly passes (for 12 consecutive months) for the price of 11 monthly passes. It works like any other Clipper card. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Huh? But if a customer already has value on his/her card, that value should not be removed. Thats three months of travel for the price of two Youth Monthly passes! Once you do that, it will show up in your account. I'm visiting the Bay Area. Clippers innovative pilot program offers fare discounts to adults with low incomes. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. Information can be found by visiting the Santa Clara County Superior Court's website. Can I get a Clipper card before I arrive? The tag will not register if you place your device or card too low or high on the screen. This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free. This is just another barrier to transit: an opaque payment system. Adult Clipper card usersmust pay the surcharge in the form of Clipper cash (only). What is the maximum amount of cash value I can load on my Clipper card? Lost or stolen Day Passes or Monthly Passes shall not be replaced. What is the difference between a limited-use ticket and a Clipper card? Select Clipper card and follow the instructions to add a card and load value. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. This means we couldnt process your payment for automatic reloading. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. How do I add value to a Clipper card on my phone? You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. For questions about Clipper BayPass policy and program management, please contact: William Bacon, MTC Clipper patrons must tag their Clipper card before boarding a light rail vehicle. VTA's EZfare app has been replaced by the Bay Areas regional transit fare payment app,Clipper. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Clipper Card Transit Office Monthly Pass: Marin Local 31-Day Pass - $80 Marin Local 31-Day Senior/Disabled Pass - $25 Split Payment Option: Yes Transit Office; Clipper Card Metrolink Los Angeles Web: www.metrolinktrains.com Tel: 800.371.5465 Services: Rail Forms of Payment: Cash, Debit/Credit Cards, Checks Ways to Pay: Ticket WebThe new Clipper START program allows lower-income adults age 19-64 to receive 20% - 50% fare discounts on several public transit systems in the region including CityBus, SMART, Golden Gate Transit and Ferry, Sonoma County Transit, and Petaluma Transit. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. CALIFORNIA Tip: Always Tag Your Clipper Card on Muni (Regardless Otherwise, you will be logged out automatically. New Clipper card app available for To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Scratch-off design allows cardholder to select days of use. Clipper is the Bay Areas all-in-one transit card, with discounts for youth, seniors, people with disabilities and people with low incomes. Clipper says it does not take funds away, even if the card goes unused for years. The SFMTA offers two types of monthly passes: Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. Key Clipper information translated to Spanish. Clipper also offers a monthly M or A Pass that includes cable car rides along with other transportation. Once you convert your plastic card to the Clipper on Your Phone app, you will no longer be able to use your SmartPass or your plastic Clipper card for transit. For more information, visit Sales and Service Locations. They are currently only available onClipper. Clipper cards are accepted on BART, Caltrain, Muni, You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. The Monthly passes may be loaded to the Clipper Card at SamTrans headquarters, Clipper retailers or online at Clipper. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Your Clipper Card must be tagged on the Clipper reader on the bus, station, dock, platform or with a transit agency staff member in order for your fare to be considered valid. The same Clipper card must be used when tagging from local to express routes. Transfer an existing plastic card to your phone. The RTC Clipper Card brings discounted transit to disabled riders under age 65. If you want to load money in your clipper card for the bart, the easiest way is to go to the station, scan your card, and fill money from their booth. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Once you hear a single beep that means youve paid your fare and are good to go! If you forget to tag off, thats the fare you will pay. MTC will provide funds for the two-year pilot program to transit agencies to offset the revenue impacts of the Clipper BayPass pilot. In London you don't even need a pass - you just use your NFID enabled debit/credit card, or Apple Pay. Visit VTA's Fares page for more information. VTA PRIVACY POLICY Choose to stay logged in or to log out. Im so glad that I dont have to go into the office the last two weeks. WebClipper cards are dispensed one card per transaction. You can order a card and value online but note we can only mail cards to domestic addresses. Can I set up Auto-Reload for cash value and a pass? LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Yours is the first email Ive gotten on this issue. Skip the side navigation menu and go to the main content. SmartPass Overview | Associated Students - San Jose State University To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Bay Area Metro Center Email: MEisema@bart.gov. Monthly passes are the most convenient way for regular customers to get unlimited access to Muni service, including cable cars, for a calendar month. I used the card on the bus and BART last Thursday, but the money is still pending. Choose to stay logged in or to log out. Am I reloading this wrong online? No, every rider needs their own card or device (phone or watch) to pay for fares. Many transit agencies offer some type of 31-day pass for your convenience. WebClipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. How can I set up my card to automatically reload? WebYour Clipper card will not be returned to you. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. Students at the pilot educational institutions will be contacted directly by their school to let them know that they are eligible for Clipper BayPass. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Please note that you cannot use your phone to unlock bikeshares. Need a Youth or Senior Clipper card right away? He started his journalism career as a sports editor in Iowa in 1975. Phone: (510) 464-6435 If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. See the, To add a card to your Android phone, open Google Pay and click the + sign. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, transit passes or a combination. You can set up automatic reloading when you initially order a card and load value online. Tag again or use another payment method. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. WebMonthly Passes. Just load your Clipper card with cash, tag it upon boarding, and once youve paid the equivalent of a Day Pass, any further local ridesthat day will be free. You can load up to $300 on a Clipper card. hashblunt 5 yr. ago Hm true. Muni+BART within San Francisco "A" Pass: Provides unlimited rides on all Muni service, including cable cars, and travel between BART stations (within San Francisco only). Bay Area Infrastructure Financing Authority, Service Authority for Freeways and Expressways, Bay Area Housing Finance Authority (BAHFA) Programs, Bay Area Housing Finance Authority (BAHFA) Business Plan, The Committee to House the Bay Area - CASA, Judge John Sutter Regional Shoreline / Gateway Park, Bipartisan Infrastructure Law (BIL) Competitive Grants, Accessible Transit: Regional Transit Connection (RTC) Clipper Card, Clipper START Program Offers Discounts on Transit, Richmond-San Rafael Bridge Access Improvements, Regional Transportation Emergency Management Plan, Multi-Jurisdictional Hazard Mitigation Plan, Innovative Deployments to Enhance Arterials, Program for Arterial System Synchronization, Map 1 San Francisco Northern Waterfront, Map 2 San Francisco Southern Waterfront, Map 5 Redwood Shores to Ravenswood Slough, Map 11 San Francisco-Oakland Bay Bridge, Map 14 Point San Pablo Peninsula to Point Pinole Regional Shoreline, Map 15 Point Wilson to Carquinez Bridge, Map 17 Benicia State Recreation Area to White Slough Path, Map 22 Central San Rafael to Corte Madera, Map 24 Corte Madera, Tiburon & Strawberry, Map 25 Strawberry Drive to Golden Gate Bridge, Bay Trail Gap Closure Implementation Plan, 9,000 students at San Francisco State University, 7,000 students at San Jose State University, 12,000 students the University of Californias Berkeley campus, All students at Santa Rosa Junior College. Copyright 2023Metropolitan Transportation Commission. What does it mean to pick up my value and why do I have to wait to do it? WebClipper Clipper is the Bay Areas all-in-one reloadable transit card and the preferred way to pay AC Transit fares. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. If you do not hear any beeps or see any lights, your card may be defective or damaged. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. Express bus fare is required for any trip that includes express service. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must The most you can load online at any one time is $255. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. All rights reserved. WebTo add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Alerts are still available by subscription. You will still need to use your plastic Clipper card for this. WebOrder your adult card online, buy one in person, or get Clipper on your phone for just $3. Cash value and transit passes are not interchangeable. Monthly passes are available for purchase from the16thof the previous month through the15thof the pass month. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Clipper can also be used to unlock Bay Wheels bike share bikes. Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook Because the SFMTA is continuing to provide Muni service for essential travel during the coronavirus health emergency, we will not be issuing refunds for monthly passes. How can I manage the account on their behalf? Orders must be submitted a minimum of 10 business days prior to the date needed. Get Morning Report and other email newsletters. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. Find your card and select Manage Auto-Reload from the More Options menu. This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free. What happens if my transit benefit order will exceed the $300 cash balance limit? A reader in a prior column thought $300 had disappeared from an account. WebIf you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Day Pass AccumulatorThe Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. Request a Pass for Cable Cars Here (ages 5-18) Learn how to apply. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Delivery of further fare policy actions called for in the study is expected over the coming years. Overview. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. This happens automatically, with no disruption in your ability to use Clipper. Clipper WebClipper is the all-in-one transit card for the Bay Area. The Can I get a card at an airport? It works like any other Clipper card. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. We notify customers 30 and 60 days before the expiration date of their payment card on file. Skip the side navigation menu and go to the main content. We will send an email to confirm that you have updated information in your account. 2020, Metropolitan Transportation Commission. 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