We did enjoy the cabana but it was stressful accounting for where people are sitting so it was a bit of a rough start. The food at their Pizza/Italian Rest is very good as was dinner at the "Meat Restaraunt". From the day I got there where no one even helped me with my luggage and I had to actually bring the luggage to my room myself to the lack of service on the beach area and me always having to go get my own food and drink. We appreciate your sharing your concerns. El San Juan is a beautiful property with wonderful accommodations, staff and services. After Platos Restaurant and Lupis you will find El San Juan Hotel to your right hand side. Enjoy beachfront dining at El San Juan Beach Club, nestled along the shore of San Juan's lively Isla Verde Beach. One . How much did you pay? Prices are the average nightly price provided by our partners and may not include all taxes and fees. Its quite the scam. Food was okay, but definitely overpriced. No chairs for guests after 9 am. Dress code: During the day shirts and . The best trip is the one we haven't taken yet Find it on the Accor All app on the Apple store and Google Play. This casual, family-run restaurant is an ode to authentic Italian fare. Stay away!!!! mainland United States. Value 3.9. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We went and had brunch in the restaurant overlooking the pool. 0000002902 00000 n Relax on the beach or drift past rock waterfalls in the beautiful lagoon pool all surrounded by lush gardens inviting you with a warm welcome. Nightmare of experience. You can sip a cocktail in the stylish Q-Bar and savor flawless service and exquisite cuisine from Italian to Asian fusion influences. You can do this on your own. Just charge it in the initial room rate instead of "sneaking" the charges on you after the fact.- Food and drinks are very expensive. The very first day when we arrived at our room there was no water bottles in the room as normally we have them in the USA in every single hotel so I called customer service and I requested water for the room. 0000010508 00000 n Yesterday Jassray took care of every need of ours, food and drinks. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing just for you. Day stop on cruise Apr 21, 2023. where to stay for 1n in San Juan - arriving at 1am Apr 20, 2023. Thank you, and we'd be grateful for another chance to impress you in the future. I booked it with my travel agent , and she is part of the virtuoso network , which this hotel is part of the program . The food was decent. Apr 24, 2023. 0000011694 00000 n San Juan Marriott Resort & Stellaris . For your safety, Fairmont El San Juan Hotel follows The food was great and the drinks were amazing. You could see the beach and very accessible to the beach as well. Fairmont El San Juan Hotel in PR - Priceline.com The hotel staff was very accommodating and friendly. 0000009820 00000 n At the time of payment, your bank may charge you bank fees and/or exchange fees. Celebrate Noche de San Juan in luxury and enjoy iconic festivities at Fairmont El San Juan Hotel, Enjoy breakfast buffet for two daily at Caa. 0000092061 00000 n Despite 4 notifications to the hotel staff, the toilet was broken during our entire stay. That traveled with us. Never need cash or card on you as you can just charge to your room and pay at the of the week (convenient, yet dangerous!) Two block walk to local supermarket and CVS.Try some of these restaurants close by: Platos, Mi Casita, Metropol, La Playita and El Alambique.- Staff at the hotel was very accommodating and friendly.Cons:- Hidden charges. Experience your own Fairmont Momentswhere unparalleled service and hospitality are at the heart of every stay. Should have a set fee because is a day pass to the hotel. Hotel Day Passes in San Juan | Hotel Pool Passes Starting at $25 You won't need to a pass to use them, and there will be independent attendants renting chairs and umbrellas. Venture inside and find an ode to traditions, old and new. Easy access to the beach, but unfortunately Fairmont dont train their staff properly in the average of 10 workers 2 of them were nice and 8 werent tourists friendly no matter how much you tipped them or how nice you were to them they wouldnt give you good service. Fairmont El San Juan Hotel: Weekend day pass nightmares! four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness When entered room there was old food left in refrigerator:( The rest of the week the rooms were cleaned pretty good. Fairmont El San Juan Hotel, San Juan - Updated 2023 Prices - Booking.com 1,506 reviews. With a white sand beach, beachfront dining, and a beach bar, this resort is the perfect place to soak up some sun. This is the version of our website addressed to speakers of English in the United States. OpenTable Diner. 8225 | WBESJ.com Spa treatment booking required for one day pass. 0000091783 00000 n All I can say is that if youre planning a trip to Puerto Rico, you can stop looking at the other hotels and book the Fairmont right now. Get your free lounge chair on the beach. Blackout dates may apply. 0000011360 00000 n Today, it is a wonderful blend of old . requirement to provide proof of a negative COVID-19 test to return to the It was running all the time and didn't flush. Food is delicious. Certain parts of our site wont work well without it. San Juan Hotels and Places to Stay. Do hotel guests also have to purchase day pass to use pools, chairs etc? FOUR DAY PASS - $150 EL SAN JUAN HOTEL | Puerto Rico 6063 Isla Verde Avenue | Carolina, PR 00979 | 787. Agreed. 1. We enjoy the food and drinks. We had food left over which we took to our daybed. I was looking for a place to just eat, drink and relax on the beach and the daybed on the beach was perfect. Reviewed - The AC unit in our room was very LOUD - Given proximity to the airport you can expect to hear the occasional jet engine, but nothing disruptive, Michele J. Worth every penny. Fairmont El San Juan Hotel Day Pass | ResortPass The hotel itself was beautiful. Fairmont Doha offers a curated selection of 5-star experiences, including helicopter rides over Doha, dune bashing, desert picnics and yacht cruises. Situated floors 4-7 in the Grand Tower with Partial Ocean Views, mainland United States. Rented a cabana for the morning and afternoon before our flight back to NY. Comida y bebida buena pero costoso. 2023. $79 per person plus taxes and gratuity . Taxes and fees that are shown are estimates only. Weekend day pass nightmares! - Review of Fairmont El San Juan Hotel Toyosu Omakase & Sushi Bar San Juan. Sal R. Families - 4/21/2023 Confirmed reviews ALL. For more information visit ALLSafeandWell.com. Bring valid photo ID and check-in at the security gate next to Brava. 2023-04-23. featuring a 7,000 Crystal Chandelier. It was a bit more challenging to obtain an umbrella, but the pool staff was very accommodating. The best trip is the one we haven't taken yet Find it on the Accor All app on the Apple store and Google Play. Please see our partners for more details. Fairmont El San Juan Hotel - Tripadvisor For travel advisories visithttp://www.discoverpuertorico.com. Should have a set fee because is a day pass to the hotel. But service , the amenities and the cabana were really nice. Ive been here before and basically similar things happened with the service and we waited for over an hour to get her and we had to find workers for help. Please rest assured that we are evaluating what was shared so as to find the appropriate measures to address the topic mentioned and prevent future occurrences. Resort Day Pass | San Juan Shore Excursion | Caribbean Cruise Tours Located about 20 miles east of San Juan amidst the AAA Four Diamond resort's 500 acres, the Wyndham Rio Mar's Mandara Spa is ready to pamper you with whatever services you can imagine from a manicure to a body wrap to a couple's massage. requirement to provide proof of a negative COVID-19 test to return to the This Puerto Rico Resort Is Home to Stunning Villas, Chic - Travel To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees, please visit, At each touch point along a guest's journey attending a meeting or an event at an Accor property, extensive measures are being taken to protect our planners, delegates, attendees, guests and employees, and aid in preventing the spread of COVID-19. 0000004999 00000 n 0000121603 00000 n + First Time Curio and what an experience !!! Fairmont El San Juan's poolside service embodies authentic Puerto Rican hospitality. Thank you again for sharing your experience. We enjoyed the hotel facilities but felt our room was not in the best condition in terms of finishes. Thank you, and we'd be grateful for another chance to assist you in the future. The front desk staff treated me like I was a difficult customer and said those rooms were reserved for other incoming guests and mentioned several times about accommodating my request. We fed the ceviche to the sweet resort cats that they dont take care of. Fairmont is part of Accor Copyright We booked the vacation a week before after having to cancel our vacation in Mexico. The beaches in PR are all public. The suites were great and the rooms were clean. Day stop on cruise Apr 21, 2023. where to stay for 1n in San Juan - arriving at 1am Apr 20, 2023. would recommend and am happy to know this is exists for future visits. Location. Tendrs a tu disposicin wifi gratis, estacionamiento y balcn. The 20 Best Hotels in Puerto Rico - Cond Nast Traveler It's not just the destination, but each step along the way that creates an unforgettable journey. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I can go on and on here with all the bad experiences we had it at this hotel for those five days we spent there. 0000018093 00000 n Day Passes can be cancelled by 10:00am AST the day before your reservation date. Omakase Dinner at the Sushi Bar. I cant serve you. However if you are looking for a pool / beach with a loud party scene and basic room accommodations then it's fine. Very highly recommended to be by the pool and beach. As a U.S. territory, Puerto Rico is excluded from the CDC The cats are a little much all I was really disappointed with the service. So none of us would ever ever recommend this hotel for any one looking to have a pleasant, relaxing vacation specially if you have a family member with special needs.. Brunch & Bottomless Mimosas Apr 18, 2023. You have Javascript disabled. Keep left on the Ave Los Governadores, 2nd light turn left in that light. 0000142564 00000 n U.S. passports or Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. http://www.fairmont.com/puerto-rico/activities/pools-and-beach/, Join us for private events at our Beach Club! Accors global cleanliness & prevention standards under the brands ALLSAFE Exceptional meeting spaces and high-touch service make the hotel a memorable source for one-of-a-kind business gatherings. Save on your reservation by booking with our discount rates at Fairmont El San Juan Hotel in PR . Easy/Minimal Physical Activity: Only light walking and no major climbing required. He was kind and attentive. Javy, would get us four chairs in the front row and set up a table and an umbrella for us and the kids. Value 3.9. The beach staff was helpful with towels, chairs, and umbrellas. Full Time position. The only hotel that (used to) offer day passes is Marriott Stellaris. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. - (Fairmont El San Juan Hotel, We had to get two cabanas to accommodate everyone. Dorado Beach, a Ritz-Carlton Reserve, Dorado. We had a wonderful time booking seaside cabanas see u again soon, Very relaxing love the fairmont Overall I like the location , gym , and ambience of the hotel . All things considered though, the kids had a great time and so did we. Booked Via Amex Travel and was told this is a oceanfront / oceanview resort. Fairmont El San Juan Hotel Pools, Beach & Cabanas Was there from 11:30-4:30. Fairmont El San Juan: Located in Puerto Rico, this resort offers a taste of the island's culture with its art, music, and culinary experiences. including testing centers in the Luis Muoz Marin International Airport and 1 800 819 7155. On vacation in PR. Waiter was in another area and we had to call for her. From hotel, take Isla Verde Ave (Route #37) on left, going East. Center, paddleboards, luxury cabanas, signature dining at Caa by Juliana hotel day passes Apr 07, 2023; San Juan charm on condado beach? Relax in the lush mountains of Puerto Rico with a unique soothing spa & wellness day. There are some fun shops in the lobby; the on-site restaurant Cana is absolutely incredible and has one of the best menu offerings around. For a great night out go to the terrace Mist Rooftop Bar & kitchen. Reviewed Experience our sky lab and take your fitness routine to new heights in a unique outdoor rooftop facility. Las pasamos sper. Casino on property (though the dealers are not the best). Fairmont El San Juan Hotel. Plus, members of ALL - Accor Live Limitless enjoy an additional 5% discount with our Members' Rate, among other perks & benefits. Not a member? Listing for: Fairmont. 3rd floor did have noise from dance club - I read horror reviews about this and brought a sound machine- Total rip off. Families - 4/23/2023 Confirmed reviews ALL. beach is lovely and not too crowded, menu has a lot of healthy options. Very caring to make sure the family was comfortable. Over the years it has welcomed . Self-parking 1 hr free and Valet available at $15 per vehicle with restaurant validation. 0000021474 00000 n Isla Verde, Carolina, 00979, Puerto Rico, 6063 Isla Verde Avenue Carolina, 00979, Puerto Rico. including 2 other families. Had a wonderful time and definitely would go back. With San Juan Breakfast, Sparkling Wine, Chocolates and 2PM late check-out upon availability included. The staff at Cana was wonderful as well as the poolside staff. Servicio fue excelente, el ambiente con los nios tambin. negative test result upon arrival, we can assist you with several options, The listed hours were until 8pm, I believe. Extremely disappointed for a considered not all inclusive 5 star hotel:(. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Daybeds can be cancelled by 10:00am AST the day before your reservation date. I am sorry that your experience during the weekend did not meet your expectations; please allow me to express my sincerest apologies. . And the service was great! We loved the experience, definitely a must do! Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. They had more dinner like options than lunch. . Communication features. 2023-04-21. Should your destination still require you to present a The Royal Sonesta San Juan: Chill, relaxed weekend - See 3,699 traveler reviews, 2,274 candid photos, and great deals for The Royal Sonesta San Juan at Tripadvisor. A short taxi ride from the cruise ship pier, not included in the price of the tour. Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. : - , : 15 8, 5 4 - 1,504 , 1,404 . Thank you for your patience. Review collected in partnership with Curio A Collection by Hilton. Book from April 14, 2023 until September 5, 2023 for stays through December 30, 2023 (stay dates may vary by property). For assistance with your inquiries, see more information at the bottom of the page about how to contact us. Located at the award-winning Isla Verde Beach, minutes away from downtown San Juan, Puerto Rico . I can go on and on here with all the bad experiences we had it at this hotel for those five days we spent there. Please rest assured that we are taking the appropriate measures to address the topic in mention. I am so happy that I listen to by friend back in Boston,came here for a 45 wedding anniversary. 0000012776 00000 n For further information, please contact, Complimentary Wi-Fi, flat-screen TV, cable television, Travel. Wonderful Hotel in Isla Verde - Review of The Royal Sonesta San Juan Swim up to the tiki hut in the middle of the pool for your favorite cocktails and beverages. When booking I was torn between El San Juan and the brand new Royal Sonesta next door which we visited and will be sure to stay at next time instead. negative test result upon arrival, we can assist you with several options, These tours are similar in size to those of the cruise lines. The pool where we were staying was closed for repairs so we rented beach chairs here for the day which gave us access to the pool and bar restaurant. This is not the case. 0000036645 00000 n Dear Kristiane J., Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. 6063 Av Isla Verde 00979San Juan Puerto Rico, Contact email esj.reservations@fairmont.com, Access: 2 km / 1.24 mi 1 hrs 9 min walk / 9 min drive, Access: 3 km / 1.86 mi 1 hrs 23 min walk / 13 min drive, Access: 5 km / 3.11 mi 1 hrs 39 min walk / 18 min drive, Access: 8 km / 4.97 mi 1 hrs 39 min walk / 22 min drive, Access: 10 km / 6.21 mi 1 hrs 39 min walk / 14 min drive, Access: 65 km / 40.39 mi 1 hrs 39 min walk / 1 hrs 6 min drive, Access: 75 km / 46.6 mi 1 hrs 39 min walk / 1 hrs 39 min drive, Access: 35 km / 21.75 mi 1 hrs 39 min walk / 1 hrs 21 min drive, Check-in from 04:00 PM - Check out up to 11:00 AM. The beach. If youre not staying at the hotel, its not worth it. Download the Accor ALL app on the App Store - new window, Get the Accor ALL app on Google play - new window, 6063 ISLA VERDE AVENUE, CAROLINA, PUERTO RICO 00979. Our actual server never showed up once. We were most pleased with the tap water, both at the resort and at restaurants in Old San Juan. View all properties on our map and list page. 9.0. Andres at the towel counter was excellent, very friendly and attentive. There was no cork screw in the room , nor a shoe horn , both of which are typically available at a Fairmont . The percentage off is calculated based on the room rate at time of reservation and varies by property and stay duration. We had to take the elevator down 4 floors to the lobby bathroom to relieve ourselves. Get menu, photos and location information for POOL CABANAS + DAYBEDS - Fairmont El San Juan Hotel in Carolina, PR. We had to take the elevator down 4 floors to the lobby bathroom to relieve ourselves. Report. 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