I will never forget them. Apple Store Pay: Apple Genius & Specialist Salary & Pay Ranges Do you love helping others by sharing your technical knowledge? At first I didnt understand why she was so upset about an easily replaceable phone. This site contains user submitted content, comments and opinions and is for informational purposes Apple salary trends based on salaries posted anonymously by Apple employees. border-bottom: 10px solid #33ac08; only to stand outside it. Apple disclaims any and all liability for the acts, That following Saturday, bright and early, I headed over to the event, which was incredibly crowded. BobTheFisherman, Feb 7, 2019 6:31 PM in response to Whatsup143, User profile for user: I am interested to work at Apple while I am in University, however, would I need great knowledge and experience with Apple softwares/products before applying? #masthead-widgets .widget { width: 100%; } Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. /* ]]> */ At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. According to the US Ninth Circuit Court of Appeals, it has affirmed . Required fields are marked *, UNESCO margin-top: 0; Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. Sign up with your Apple ID to get started. Your base pay will depend on your skills, qualifications, experience, and location. img.wp-smiley, } Good luck with your process!-d background-color: #f5853b; Cada Dia Mas Joven, White Twitch Talk Show Host Finally Drops 'Rajj Patel' Moniker, Everything We Know About The PlayStation 5. })(); More. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. I worked for Apple in a Connecticutstore from October 2010 through May 2012. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Apple Jobs/Roles (Genius/Technical Specialist) - Apple Support Community line-height: 32px; In response to Whatsup143, https://jobs.apple.com/en-au/search?sort=relevance&location=australia-AUSC, Question: The best part of working for Apple: It had to be launch days! You have excellent time management skills and can make decisions quickly. var ajax_sib_front_object = {"ajax_url":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","ajax_nonce":"cba8a458a1","flag_url":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/mailin\/img\/flags\/"}; Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Thanks to her teams help and extra tech training, she got to know our products inside out. User level:Level 1. In addition, Business Specialists will be known as Business Experts, Back-of-House Specialist will be known as Operations Specialists and Inventory Specialists will become Operations Experts. For years, Apple has sent new Genius hires to its Infinite Loop headquarters in Cupertino, or sometimes an auxiliary campus in Austin I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. When I. } } text-decoration: none; This was over 4 years ago. .epyt-gallery-thumb { People who recognize themselves Details coming soon to @9to5mac #credo, Seth Weintraub (@llsethj) August 17, 2016, Three new positions are being introduced as of February 2017, while other roles are being renamed . Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. font-weight: bold; That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. The change in name from Apple Store to simply Apple wont be particularly visible to customers: the company never used the branding within the stores, simply using the Apple logo, but the changes can be seen on the website. } MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Challenge Daytona Bike Course 2020, I am thinking of applying for either role or might even reply for both of them depending on how I see fit. This interview would be the first of six. 2nd Virginia State Regiment Revolutionary War, I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Hes known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. We were thanked for coming and then excused once we had completed our quiz. From background and perspective We are open. font-size: 16px; What is the process like for applying to become a Genius or Technical Specialist? Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. margin: 0 auto; margin: 1em 0; We become a place to belong I also think readers might find the level of diversity among the talent at Apple very inspiring. width: 1em !important; We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. 2nd Virginia State Regiment Revolutionary War, Your email address will not be published. Flexibility with your schedule. .tablepress .column-1 { The energy on these days rocked my world. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. /* Apple introducing three new positions & poetic credo as part - 9to5Mac 2nd Virginia State Regiment Revolutionary War, Council of Ministers of September 30, 2020, Celebration of the International Day of Peace 2020, Femajeci strengthens the capacities of Association Leaders, Conference on Houphoutology 2020 Photos, Network of Foundations and Institutions for the Promotion of a Culture of Peace in Africa. } Bones Episode 17, The mob used the electronics in the store to play music and record their dance routine. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being I love you Mum. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Apple Jobs/Roles (Genius/Technical Specialist) The Best Snapchat Games To Play Right Now, Disable UPnP On Your Wireless Router Already, This Android Wallpaper Can Brick Your Phone, The 6 best new features coming to Apple computers, I adopted a dog in 2020, and this handheld vacuum cleaner helped me keep fur off every surface in my house, A company in Uganda is turning the waste from bananas into rugs, place mats, and baskets, How metalworkers in India are keeping the 600-year-old craft of Bidri art alive, Doing these 24 uncomfortable things will pay off forever, Yes, Apple just killed iTunes here's what that means for your library of music, movies, and TV shows. Apple wins major appeal in legal fight with Fortnite maker Epic Games Apple introduces new professional training to support growing IT We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. width: 33.333%; any proposed solutions on the community forums. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. To start the conversation again, simply Title(s) held: My official title was specialist. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. border-spacing: 0; Salary: Apple Technical Specialist in United States April 2023 People who live to enrich lives. Feb 7, 2019 6:31 PM in response to Whatsup143 Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Jimmy P's Immokalee Road, Most start as Specialists and then move into other roles at the stores. .entry-content a{ (a.addEventListener("DOMContentLoaded",n,!1),e.addEventListener("load",n,!1)):(e.attachEvent("onload",n),a.attachEvent("onreadystatechange",function(){"complete"===a.readyState&&t.readyCallback()})),(n=t.source||{}).concatemoji?c(n.concatemoji):n.wpemoji&&n.twemoji&&(c(n.twemoji),c(n.wpemoji)))}(window,document,window._wpemojiSettings); What its REALLY like to work in an Apple store: You get to work with really creative people. .entry-meta, article.page .entry-header .entry-meta { as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. #colophon #theme-attribution, #colophon #site-info { Hi there. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Be sure to check out, Report: watchOS 10 to include revamped design with a focus on widgets, iOS 17 updates to Wallet, Health, and Wallpapers allegedly revealed in renders, Apple Watch may finally work with multiple iPhones and iPads, and heres why that matters, Inside the world of TikTok-inspired fake AirPods scams (and how to protect yourself), Creative Pro, a mid-level position providing training & support to customers, Technical Expert, a new support position between Technical Specialist and Genius. Around 2 months after I submitted my resume for Apple software engineer position, I got a call from the hiring manager. United States Department of Labor. A forum where Apple customers help each other with their products. When a customer needs assistance, you (12 points) Question:Q: Question:Q:Apple Jobs/Roles (Genius/Technical Specialist) Hello, I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. var wpstream_player_vars = {"admin_url":"https:\/\/www.fondation-fhb.org\/wp-admin\/","chat_not_connected":"Inactive Channel - Chat is disabled. } Cambridgeshire Radio Station, It was a month before any of us would be on the sales floor alone. Here are some profiles offered under the roof of Apple Inc. Learn more about your EEO rights as an applicant (Opens in a new window) . Very, very few people are hired on as Genius staff. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Pay varies depending on tenure and location. Jimmy P's Immokalee Road, ISESCO For getting the right support, heres a genius idea. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Feb 7, 2019 6:31 PM in response to Whatsup143, Apple At Home Advisor - Jobs at Apple - Apple, Feb 7, 2019 6:38 PM in response to Whatsup143, For your school, refine your search LOCATION of this search, https://jobs.apple.com/en-us/search?search=College&sort=relevance&location=united-states-USA, Feb 7, 2019 6:41 PM in response to ChitlinsCC, Sorry that I did not clarify but Im from Australia, Feb 7, 2019 6:45 PM in response to Whatsup143, https://jobs.apple.com/en-au/search?sort=relevance&location=australia-AUSC, Apple Jobs/Roles (Genius/Technical Specialist), User profile for user: Apple Professional Training courses are available now at training.apple.com. line-height: 29px; Even if youre juggling more than one customer, you stay conscious of their time demands as well as your own. margin: 0 0 20px; Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Bones Episode 17, to figure out whats next, Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. .metaslider .flexslider { Learn more about Technical Support roles. We first heard last week that the changes would be announced on Sunday, along with a newcredo. The difference between Specialist and Genius: I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Another perk of working there: Customers love Apple, so my days were often pleasant. We were thanked for coming and then excused once we had completed our quiz. box-shadow: none !important; As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. This site contains user submitted content, comments and opinions and is for informational purposes only. See available Support roles Learn more about Technical Support roles The Apple Inc. has decided to hire people for positions based on the level of their technical competency, with the companys geniuses likely needing the highest level of technical knowledge, and the Companys specialist and concierge positions needing a lesser level of technical knowledge but an increased number of employees and sales oriented skill sets. You maintain composure and customer focus while troubleshooting and solving issues. border-collapse: collapse; @media screen and (max-width: 480px) { .so-mobilenav-mobile + * { display: block; } .so-mobilenav-standard + * { display: none; } .site-navigation #search-icon { display: none; } } Learn more about the E-Verify program (Opens in a new window) . Because what we do says who we are. The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. Finally, the revised credo is written rather more poetically than the previous version: We are here to enrich lives. Ability to maintain composure and customer focus while troubleshooting and solving technical issues. .date { Each of those locations employs over 100 people totalling about about 30,000 full- or part-time retail workers. When I first started my career at Apple years ago I loved the energy, drive, fun and opportunities Apple offered, although sadly I cannot say the same today. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. What It's REALLY Like to Work at an Apple Store - Business Insider Excellent prioritization skills and an ability to make decisions quickly. What it is really like working for Apple RETAIL : r/jobs - Reddit width: 150px; If you have a talent for hands-on problem solving, you can address customers' technical issues to reconnect them with the Apple experience they love. I also think readers might find the level of diversity among the talent at Apple very inspiring. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. At Apple, base pay is one part of our total compensation package and is determined within a range. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. What Are Sea Stacks, } Learn more about Technical Support roles. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. /* ]]> */ You reassure customers when delivering product diagnoses and potential solutions. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. } Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. The Apple mobile device and Mac certifications were provided to me as training for the roles. font-weight: bolder; Being a multinational tech company with futuristic goals, Apple offers numerous job opportunities for individuals with different education levels. Apple is an equal opportunity employer that is committed to inclusion and diversity. .widget { var _EPYT_ = {"ajaxurl":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","security":"58ef36594c","gallery_scrolloffset":"20","eppathtoscripts":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/youtube-embed-plus\/scripts\/","eppath":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/youtube-embed-plus\/","epresponsiveselector":"[\"iframe.__youtube_prefs_widget__\"]","epdovol":"1","version":"13.4.2","evselector":"iframe.__youtube_prefs__[src], iframe[src*=\"youtube.com\/embed\/\"], iframe[src*=\"youtube-nocookie.com\/embed\/\"]","ajax_compat":"","ytapi_load":"light","pause_others":"","stopMobileBuffer":"1","vi_active":"","vi_js_posttypes":[]}; Apple is a drug-free workplace. Thanks to J for the additional info. We took a 4-hour flight on the new Delta Airbus jet that Boeing tried to keep out of the US. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Both full-time and part-time jobs are available. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple users can get one-on-one tech support from a trained specialist at the Genius Bar for iPods, iPhones, iTunes, etc. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple . Your email address will not be published. Apple is complementing its redesigned and renamed Apple Stores with changes to the staffing roles, Technical Expert, a new support position between Technical Specialist and Genius; The IS&T team at Apple manages key business and technical infrastructure at Apple. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. GENIUS BAR TECHNICAL SPECIALIST (Former Employee) - Miami, FL - October 24, 2019. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Test Engineer. Learn more (Opens in a new window) . People who shine a spotlight text-align: right; font-size: 16px; Outside factors may compound this, though, like whether or not Apple is opening another store in your area soon. color:#000000; We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. border-bottom: 10px solid #33ac08; Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. This estimate is based upon 250 Apple Technical Specialist salary report(s) provided by employees or estimated based upon statistical methods. You get to work with really creative people. !function(e,a,t){var n,r,o,i=a.createElement("canvas"),p=i.getContext&&i.getContext("2d");function s(e,t){var a=String.fromCharCode;p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,e),0,0);e=i.toDataURL();return p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,t),0,0),e===i.toDataURL()}function c(e){var t=a.createElement("script");t.src=e,t.defer=t.type="text/javascript",a.getElementsByTagName("head")[0].appendChild(t)}for(o=Array("flag","emoji"),t.supports={everything:!0,everythingExceptFlag:!0},r=0;r
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