(function () { If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. returned. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Ive never had a a battery go bad from any other manufacturer. EGO Reviews | Read Customer Service Reviews of egopowerplus.com Battery life for a 1/4 acre lot is awful. The battery & charger are kept in my house when the weather is cold. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS! are excluded. 2023 Trustpilot A/S. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); Over one hour waits. Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in I bought a snow thrower in the fall and when the base plate shattered the first time I used it. We also ensure all reviews are published without moderation. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. I did. Low Price Guarantee and Free Delivery on orders above $99. Outdoor Power Equipment Parts & Accessories. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. After one season my EGO LM21355p lawnmower would not start. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); We see that youre on the North America site but appear to be outside the U.S. and Canada. Be the first to know about new products and innovations. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. to zero turn riding mowers. Bought almost $1400 worth of Ego tools less than one year ago. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. almost 2 months to get a battery to replace one that malfunctioned Their board of directors should try calling the help line and see what customers deal with. EGO Power+ ME0800 8-Inch Edger Attachment & Power Head - Amazon.com.au The first time, I was on hold for about an hour. So I called their warranty support line to see what could be done (I knew I was within warranty time period). part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. I talk with EGO customer support about it, and they tell me there's nothing they can do. BEWARE: EGO battery powered tools warranty is a scam : r/Tools - Reddit Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. An authorised service center will be selected to repair the product according to the stated warranty terms. Our batteries and chargers are backed by an industry leading 3-year warranty. Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. Their support was quick to get on the phone and it was painless to create a warranty case. && window.URLSearchParams If you already registered an EGO product, you can log into your account and view your product details. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. have purchased it from an authorised EGO Power+ Dealer. '&l='+l:'';j.async=tru e;j.src= Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. So any non-AU supplied items have different prefix letters in the serial#! ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. Then in the first year the battery died. Takes all of 3 minutes. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. Be the first to know about new products, innovations, and offers. This company obviously doesn't care about customer support ! This warranty applies only to the original purchaser at retail and may not be transferred. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. Barry Humphries, Australian comedian best known for alter-ego Dame Edna Everage, dies aged 89 By Helen Regan, CNN Updated 3:30 AM EDT, Sun April 23, 2023 . For the best experience on our site, be sure to turn on Javascript in your browser. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. 75 talking about this. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. Lowe's gives you 60 days. For the best experience on our site, be sure to turn on Javascript in your browser. WebFont.load({ linksPerCol: 10, For the best experience on our site, be sure to turn on Javascript in your browser. document.head.appendChild(js); The returned mower can have signs of being used, but needs to be clean, free of debris, stains and Here are 8 tips for writing great reviews. What would you like to do? are not covered by this warranty and will not be borne by Chervon. What if you bought a tool only, with no charger? This warranty does not cover normal wear and tear, misuse Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand What?? Defective products abound. The #1 Rated Brand in Cordless Outdoor Power Equipment | EGO Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. A community dedicated to helping people with advice on personal home improvement projects. Free Delivery. The benefits to you given by this warranty are in EGO Tools | Total Tools What would you like to do? For the best experience on our site, be sure to turn on Javascript in your browser. The store will not work correctly when cookies are disabled. BEWARE: EGO battery powered tools warranty is a scam. Patented battery technology delivers gas power and performance plus longer run times. Don't waste your money. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. Husqvarna 5 Year Domestic Warranty Program - All Mower Spares Though everybody that I spoke to said "it's normal" to take this long. This time they did ship them. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. This has been the most grueling process ever. Email: Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. EGO POWER+ 56V Brushless 350mm Line Trimmer with - Total Tools To make a claim, I advised she hadnt asked me anything. After looking online it is apparently common for the string trimmer motors to just give out. JavaScript seems to be disabled in your browser. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. var js = document.createElement('script'); [UPDATED] EGO 56V Lithium-Ion mower review: Not at all what - Techaeris That's why all our products are covered by extended warranties* that you can rely on. 14 0 obj <> endobj We see that youre on the North America site but appear to be outside the U.S. and Canada. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 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Didn't call me back when promised. Its here! $1799. Zero customer care. The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. I hardly ever write reviews but feel compelled this time. How about answering the phone ! Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. I've charged my EGO 7.5Ah battery about 84 times. Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. j=d.createElement(s),dl=l!='dataLayer'? Advertising "5yrs warranty" is false and misleading under AU law! Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. Customer Service is TERRIBLE! Called the warranty number on Thursday. If you are serious about having the best warranty plan, then you go with EGO. it's cool that you bought them before the batteries were covered by a warranty, but that's not actually relevant to my situation. Call Ego customer service. Warranty for commercial use is 1 Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. Please allow up to 24 hours for your account to update before redeeming points. new Date().getTime(),event:'gtm.js'});var This website makes use of cookies to enhance browsing experience and provide additional functionality. How about giving a poop about the poor customers who made the bad decision to trust your products ! For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). Here I am.7-8 weeks later.without a lawn mower. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. classes: false If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). He said he couldn't honor the warranty because I couldn't provide the serial number of the charger. Check out EGOs incredible new Z6 Zero Turn Riding Mower. For the best experience on our site, be sure to turn on Javascript in your browser. We see that youre on the North America site but appear to be outside the U.S. and Canada. ","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. var xmlHttp = new XMLHttpRequest(); E GO=Garbage. Warranty. One had power, one did not. This warranty is void if the product has been used for rental purpose. PDF WARRANTY - Lowe's The mower must be returned no later Sign up to hear about new Commercial Series tools and innovations. Where a valid Experience With EGO (Lawn Tools) Customer Support & Warranty. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. than 30 days after the date of purchase. Email: support@egopowerplus.co.nz. The offer only applies to walk behind push and self-propelled mowers, it does not apply audioguy1911 6 mo. After that, they said it would need to be repaired but it's covered under warranty. This deposit is refundable when the repair service is deemed to be covered under warranty. All rights reserved. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). I bought a zero turn mower and its dead less than a year after purchase. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. So I did. STIHL Warranty Policy | STIHL Australia Thats why all our products are covered by extended warranties* that you can rely on. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. js.onerror = function () { And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? My wife just laughs at me even attempting to get a reply on the phone. Over one hour waits. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. Pulled out the powehead last weekend to do some trimming only to find it completely dead! Warranty Policy | EGO POWER+ Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. Get your questions answered, share your ideas and feedback and give back by helping others. The refund excludes any postage, handling or transportation costs. Two states away. EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. Recently, my lawn mower decided to stop working. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; We stand behind our products, so please call with any concerns or questions. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. Waited two weeks, had to call back again, and no one had done anything. If you register your product, well have your information on file when you call us with a question, making the process even easier for you. I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. My lawn is 40'x30', doesn't take long to mow. hbbd``b`@`B W "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. endstream endobj startxref It goes against our guidelines to offer incentives for reviews. If the mower Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. What would you like to do? I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. Scan this QR code to download the app now. 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream What would you like to do? Defective product will receive free repair. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. She hung up on me. How many years can you expect an Ego lawn mower battery to last? Recently, my lawn mower decided to stop working. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. For customer service contact us toll-free at: 1-855-346-5656. Greenworks and EGO slightly differ when it comes to warranty plans. Barry Humphries, Australian comedian best known for alter-ego - CNN Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. Last update I got was that the item was marked "in transit" back to the store on the 17th. For the best experience on our site, be sure to turn on Javascript in your browser. 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE Add to Cart. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken.
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