Because I agree with what you said, which People want to do a good job, right? And so I didnt have the wherewithal, the ability, or the interest of creating the Policy and Procedures Manual. So, you know, thats the other reason why I think you want to really protect your good employees, protect your culture, because that solves a lot of problems. However, in many instances this is clearly not the case because they have proved themselves able and willing to help bring about change that will improve their living conditions (WUP, 2003). I think exception reporting is really, really important from that standpoint. This can be useful when developing a plan for stakeholder engagement. Local institutions such as schools, health centres, mosques and churches are considered important stakeholders. Theyve got exception reporting that tells them when somethings not right. And what were the keys for you? And thanks for having me on your podcast. General car wash industry knowledge is a strong consideration Proven use of analytical computer tools and models is a requirement with a strong focus on Microsoft products. Cross-disciplinary refers to the academic disciplines and training of the people involved. AJ is co-founder of MyLoyaltyApps, CEO of Great American Carwash and the president of the Central Blackstone Merchants Association. And so when we hire site managers, you were, a lot of times, only hiring two out of those three things. I always had For years, I had an adversarial relationship with my employees. keep the technical details of the use of bone char a secret because of its religious and cultural sensitivity. Thanks, everybody. He could identify key stakeholders and influential members of the community (opinion leaders and religious leaders) and ask them to help him. In any highly competitive market, it becomes increasingly difficult to find additional revenue opportunities. And I saw them as my allies; I saw them as my assets. Ditch the old-fashioned car wash marketing tactics like direct mail. Making a car wash business plan. I think, you know At the end of the day, I realize the workforce is changing. They stand to benefit from a planned urban WASH initiative in their area. I thought they were lazy, I thought they were they didnt want to work hard. I would assume youre going to want it running really well. The emphasis on meeting shareholder, or owner, expectations for high profit has been . Three months of overhead expenses (payroll, utilities): $90,000. In other words, you need to make at least $24,400 in sales to turn a profit. Imagine you are working on a project to build a new public latrine block at a market place. Assuming a customer spends $10 on average, your break-even is 2,440 customers per month, or 81 per day (assuming 7/7). And what was it So, as you were building those, how did you get in? But you bring up a great point, which is that technology is becoming a bigger player in the operational part of the business. Car wash businesses have become a need now, and even not everyone has this much time to clean their cars and therefore, they prefer to was their cars by paying someone for this. Operation Car Wash is one of the most significant corruption investigations in Brazil's history, revealing extensive bribery and fraud schemes involving state-owned companies and politicians. Because theres really no such thing as a bad employee. Successful stakeholder mapping helps you to design effective engagement processes based on your knowledge and understanding of the relationships between the different stakeholders. But how do you translate high standards, high customer service, high employee engagement? You know, something that my car wash mentor told me, which I never forgot, he goes, When you hire somebody, theyre still interviewing with you. How Youll Make an Impact The company utilizes a more than 300 point process to ensure every detail is covered during franchise development. Consider a family with a disabled child living in an area with poor WASH facilities. I came from the restaurant side and owned a bunch of restaurants. I think those are the employees that youre going to keep and that you want to keep. For example, the One WASH National Programme, launched in 2013 is a shared programme across four federal ministries. And a lot of times, they just sort of get stuck, right? And so, you know, weve put about 1000 hours of effort into building this, but its still a framework, right? With the right location, good marketing, and top-notch service, you can draw in numerous customers who need their cars washed quickly, efficiently, and at a good price. David 26:41Yeah, the one thats pretty common nowadays is youve got to have really good video systems to see whats going on. In the last century the automotive industry has arguably transformed society, being one of the most complex, sophisticated and technologically advanced industries, with innovations ranging from. It is important to understand the advantages of working across disciplinary and sector boundaries. What additional efforts could Mohammed make to help the community understand the benefits of using bone char? And I think thats what a lot of people are seeing now. This could potentially lead to improved hygiene practices in the wider community if they tell their families what they have learned at school. JT 22:34Its KAHOOT. Explain what is meant by a stakeholder and give three examples of key stakeholders in urban WASH schemes. But I think it all gets embedded in a common system so that you can communicate, what are the standards we have in our organization? So, youve talked about training, weve talked about systems and processes. Or what are some things that an operator can do, in your opinion, to help kind of create that engagement and that long term commitment from your employees? There are many challenges associated with community involvement that you might come across when planning and implementing urban WASH projects. Like how do they create that engagement and excitement if they only have a couple sites, and they think theyre only going to get to three or four? We provide: High-tech products geared for fast turnaround and low manpower requirements. JT 1:05Absolutely. Theyre getting told these things automatically, right? Have you considered how systems and procedures can really help strengthen your car wash business and ensure the satisfaction of your stakeholders? Apr 21, 2023 (The Expresswire) -- [127 Insights] " Car Wash Market " Size 2023 Key players Profiled in the Report are [Commercial Vehicle, Passenger Car, Others] most important, influential,. So, what are you doing these days? They just didnt. In particular it involves representatives from offices and bureaus of water, health, urban development and finance. home car wash is the process in which people do not realize how much water is being wasted. Or how do we train you to be good with customers? Unless otherwise stated, copyright 2023 The Open University, all rights reserved. Part of the job of an urban WASH worker involves mobilising local resources to improve the water supply and sanitation situation in your community. But Quality Oil, a fuel partner of the com pany, projects 100 to 150 car wash es per day for the site, and Apollonio conservatively estimates, at $3 to $4 profit per wash, it could translate to a return on investment in four to five years. Mohammed is considering whether he should either: Which option do you think Mohammed should adopt and why? ), are negatively affected by the project but may not be in a position to say so, might threaten the success of the project through their opposition or lack of cooperation, could represent the interests of people unable to participate. JT 25:05So the whole thesis of this podcast is about scaling. And so we opened our first car wash in 2006, our second car wash in 2008, and our third car wash in 2017, which Im sure theres a big story. So when I had my first one, it was okay, because I could just go there when I needed to. And theres employees who are interested in growing having good fun place to work, growing their skill sets, looking for advancement, things along those lines. People trained in different disciplines often have different ways of thinking and approaching an issue that can make communication between them difficult. And so the technology has gotten better and better. She did not consider cultural and religious issues relating to using holy water from the spring. So these programs we developed are for new investors and existing owners who maybe could use some operational help. Cross-disciplinary engagement is about teamwork, where individuals bring different skills to the table and see issues from different perspectives. that people dont want to do a good job. If youre an investor, and youre not going to invest in a lot of car washes, youre just going to have a handful, you still want them to run well. This means encouraging people to participate. I just am a big believer in online maintenance systems. helping to overcome resistance and mistrust by building support. Why dont you share with people how they can get ahold of you? Im your host, JT Thomson. Im JT Thomson with Scaling Car Washes Podcast. So first thing is you had your washes; you sold those. So I think technology enables us to scale at a much different rate and manage remotely better. Worked in Copenhagen, London, Houston, Oslo, Stockholm, Helsinki and Hamburg for various projects and positions. We will take a standard policy and procedures manual for car washing and customize it to your specific how you want to run your business. To open a successful car wash, you have to: create a thought-out business plan, calculate budget, find investments, start working! Im JT Thomson, your host of Scaling Car Washes Podcast. The NGO coordinator promised to cover all the project expenses and advised Ms Genet to design a development structure on a nearby spring called Tsebel. So, establishing a system and process for everything. 3. I started investigating it, but I liked it more and more as I found it. I missed being in it, like a lot of people who are struggling right now with selling their wash Do I sell? And its really a quiz. I know you had your washes out there in Colorado, and you sold those. Maintains positive and effective vendor relationships/partnerships for chemicals, maintenance, and wash equipment. You'll also need to think about how you'll market your car . (SAQ 4.4). What tools are out there that you could recommend for somebody to look at? Touchless wash is about $20 per car and with some extras added on the charge can go up to about $30 per car. And so Kahoot has just been one way that My brother was at AT&T for a long time, and they started using it at AT7T in their group. So, the first one is I didnt have any systems. Are you going to be open on Sundays? We strive to take our stakeholders' opinions before all decisions, thereby ensure inclusivity. In urban WASH schemes typical key stakeholders include the users and beneficiaries, the people responsible for the scheme (for example, local sector officials, service providers), and people who may be negatively affected. It can also encourage a culture of innovation and learning, which enables participants to make better-informed decisions. You know, I just had this attitude about them that was not serving anybody. A new colleague has recently joined your work team and you are asked to explain to them what you are doing and why. Hes been doing this for quite a long time. Poor communications between different organisations adds to the problem. And we had spreadsheets and barcode scanners that, you know, we used to manage it. What important steps did Ms Genet ignore while planning the scheme? Care is needed to ensure that everyone understands each other and that the information provided by and to stakeholders is accurate, relevant and can be easily understood.
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