Prices from 31.50with promo codeVIRGIN21. Were here to help. If youre sure you meet the criteria, you must bring documentation as applicable, confirming eligibility. You may attempt to request a refund by contacting a Virgin Atlantic representative on +44 (0) 344 874 7747. It can be used to pay or part-pay for a new booking. Everything you need to know about travelling with the family or children flying alone, Planning a group trip? In certain circumstances regulations may require airlines to pay financial compensation to customers if their flight is cancelled within 14 days of departure or delayed more than three hours. If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays between 16 February 2022 and 23 June 2022 for travel up to 31st August 2022, you can change your dates as many times as you need to*, including changing your destination or make one name change** if youd like someone else to benefit from your ticket. Canadian tariffs. Privacy policy | Change fees and TSP as per rebooking policies above. For example, NHS test results should not be used for travel, and some countries we fly to don't accept the results from self administered tests. Are you currently away from home? As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. If your flight has been cancelled or impacted - Virgin Atlantic Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. . We are not responsible for any third party fees. Virgin Atlantic said: We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that refunds took longer than usual to process, and we sincerely apologise to our customers for this. New ticket must be issued, and original ticket refunded on/before revised travel date. In this case, your refund might take a little longer than usual. Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. The attestation form is available here or for added convenience, you can complete this digital attestation form. If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. Covid testing advice. Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. (a) If you have bought a non-refundable Ticket, you should take out travel insurance in case you need to cancel. It is the only airline threatened with action by the Civil Aviation. Canadian tariffs. Virgin Atlantic help centre. Just ask. Everything you need to know before you go. In the UK, Project Screentake the stress out of finding which tests you need for travel. Scotland:https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, Northern Ireland:https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, Wales:https://gov.wales/arriving-wales-overseas. Reissue the original ticket/s to the new PNR collecting all TSP where applicable. If your customer have opted to receive an Open Ticketfollowing a cancelled flight, and they dont use the whole value of theOpen Ticket when making a new booking, they are entitled to a cash refund of the residual value. Any additional fare cost will be charged. Do you need a letter for your insurance company confirming your flight was cancelled? Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. Terms and conditions | Privacy policy | Accessibility | This policy is to allow for more flexibility if your plans change. If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. Business reporter Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. ExpressTestofferRapid Antigen tests with results in 30 mins. Cancellations and refunds. (d) We will deduct an administration fee of no more than 30 per passenger (3 per infant) from your refund under Article 10.2(b) or 10.2(c) (other than where a refund is mandated under applicable laws or requested under Article 21.(2)). If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. If you made your booking between 1st June 2020 and 15th February 2022, you will be eligible to request a travel voucher, if your original date of travel is on or before 31st December 2022. **Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. For all flights, make sure you understand theConditions of Carriageand for package holidays, theterms and conditionswill set out your options. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. Testing bundles by Virgin Atlantic: Your answer to a stress-free Accessibility | Use our new WhatsApp service. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. Bookings made by credit card or debit card no longer incur a fee. Bookings made by credit card or debit card no longer incur a fee. If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. Eg. Did you book directly with us on the phone or online? This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Here, the 'clock' will start once an adviser has confirmed the refund request. Testing for travel . Just 13% for both airlines were happy with their experience. Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials. This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. Did you book with a travel agent? Find your voucher inManage my booking, make a note of the unique code and head over to our websitewww.virginholidays.co.ukto start planning your next getaway. For countries that accept self-tests observed by a clinician, there isan option to have your self-test observed via video call or at a testing location. Legal & Privacy Policy: The information entered on the page will not be used to send unsolicited email. You can make a booking on behalf of someone else using your Travel Voucher. Limited exemptions to the Covid-19 vaccination requirement apply: Children under 18 years of age . This method looks for proteins from the virus rather than molecular or genetic indicators. Refunds permitted should one of the following apply: 2. If your travel date is on or after 1st January 2023, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. Your customers Open Ticket value can be used as a credit towards their future travel until 31 Dec 2023. While test results can be turned around very quickly, antibody testing is not typically used to screen people before travelling to another country. Cookie statement | Please contact your tour operator before you cancel your booking. As travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. Alternatively, you can give yourself more time to pay by postponing your holiday to a later date. Airline refunds: 'We're still waiting after five months' - BBC News (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13, Article 15 or Article 16. Any applicable refunds relate to the airfare portion of the inclusive package, and not the whole cost of the holiday. Please check your T&Cs before completing the form as not all of our tickets are fully refundable. You may also wish to Claim money for delay or cancellation. Weve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans. This week the consumer group Which? The right to compensation applies only to customers holding confirmed reservations on the flight concerned who have presented themselves and completed all check in procedures at least 60 minutes before the scheduled departure time of the flight concerned. Use our handy checklist to make sure you've got everything you need before arriving at the airport. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time. You may not need to pay any difference in the fare either see the table below for more on that. You will find our contact details on our Help Centre. Refunds can only be processed from the original point of sale. Self-testing kits can be ordered online for delivery to your home and provide asafe and convenient testing method. Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. Where a flight is cancelled, well be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. Privacy policy | If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. The vaccination proof used will depend on where the approved vaccine(s) were administered. RH10 9DF This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. We will not deduct an administration feeto make this refund. Test Pods are open 8-12pm and 1-4pm, Mon-Fri (some locations are also open at the weekend). Project Screen home PCR samples can also be dropped at Test Pods and will arrive at the lab on the same day, at no extra cost. Whether it's amending your flight dates, finding out the latest travel advice, managing your Flying Club account or something else altogether - you'll be able to quickly self-serve many common conundrums right here. You will find our contact details on our Help Centre. Find out when testing is required for the country you're visiting. Youll be entitled to a full refund of your holiday within 14 days if: If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. It is our intention to make sure passengers from cancelled flight get to their destination at the earliest opportunity. We are owed 1,163 for cancelled flights and have been waiting for many months. These popular help topics will help you find out what you need to know before you go. However, requirements differ by country, so weve created a checklist to help you find everything youll need, should you need a test. Create a new PNR. Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information. Subject to availability. This method checks if you have immunity against Covid-19 but can't tell you if you currently have the virus. To rebook your flight, simply complete the Rebook self-service form and follow the instructions. We've all got baggage. Together, all of these measures ensure the aircraft environment is a very safe place to be. USA travel advice | Travel advice | Virgin Atlantic help centre If the new ticket price is greater than the voucher value, you just need to pay the difference in fare. We'll be in touch with you if your holiday is affected. However, requirements differ by country, so we've created a checklist to help you find everything you'll need, should you need a test. Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. Terms and conditions | Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Virgin Atlantic COVID-19 Cover policy details This policy covers every existing Virgin Atlantic booking, as well as new reservations made for travel between Aug. 24, 2020 to Mar. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team.
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